How can we help you today?
Find detailed answers about our institutional-grade rewards conversion, security protocols, and settlement timelines.
Security & Privacy
We use institutional-grade AES-256 encryption for all data at rest and TLS 1.3 for data in transit. RewardWise is SOC2 Type II compliant and never stores your raw banking credentials; instead, we utilize secure, encrypted tokens via our verified partners.
Yes. All transactions processed through RewardWise are backed by our $100M professional liability insurance policy. Furthermore, funds held during the clearing phase are placed in FDIC-insured custodial accounts.
Fees & Exchange Rates
RewardWise maintains a transparent fee structure. Most conversions carry a flat 1.5% processing fee. High-volume institutional partners may qualify for tiered rates as low as 0.75% based on monthly settlement volume.
No hidden fees. The rate you see in the conversion calculator is exactly what you get. We use real-time mid-market rates for all international currency conversions, ensuring professional-grade pricing for all users.
Settlement Timeline
Standard Payouts
Typical bank transfers (ACH).
Instant Liquidity
Eligible debit cards and wallets.
Most "Pending" statuses are due to standard network verification delays or banking holidays. If your transaction remains pending for more than 48 hours, our automated system will flag it for manual review to ensure your funds are secured.
Direct Support
Still have questions?
Our dedicated support team is available 24/7 to assist with complex institutional conversions and account inquiries.